Questions on the website

The addresses and other addresses related to the nearest Italon official distributors, showrooms and sales points can be found in the "Where to buy" section on the official Italon website https://dealer.italonceramica.ru/

All certificates for Italon factory products can be found in the "Documents" section on the official website www.italonceramica.ru. If you do not find the certificate you are looking for, you can send a request to the e-mail marketing@italonceramica.ru

You can download the texture of the tiles for rendering after the quick registration in the "Architalon" section on the official website of the Italon factory www.italonceramica.ru. If you need images with high resolution interior solutions, you can send a request to the e-mail marketing@italonceramica.ru

The general catalog of Italon porcelain stoneware can be downloaded in the main Mega Menu on the official Italon website or in the "Documents" section on the official website of the Italon factory www.italonceramica.ru

Commercial questions

Before starting pose, cleaning and maintenance of any construction, contact the official distributor in your region to check the status of the porcelain stoneware collection. This is particularly relevant for network projects, as well as for projects with long implementation time.

If you have been faced with a situation where work has already begun, and the material has been taken out of production, you must contact your regional official for personal consultations. You can do this through the factory reception at phone number +7 (495) 2251322. We do not leave anyone in a difficult situation, there is always a solution!

Italon does not carry out the direct sales activity of the porcelain stoneware, regardless of the size of the order. Products are sold through the network of authorized distributors on the territory of the Russian Federation and countries of the Commonwealth of Independent States(CIS). You can find the nearest official dealer in the "Where to buy" section on the official Italon website https://dealer.italonceramica.ru/

Both commercial organizations, architecture firms or design studios can collaborate with Italon. To receive the detailed conditions of collaboration you can contact our commercial office, make a request in the "Feedback" section on the official website italonceramica.ru or write a letter to the e-mail address info@italonceramica.ru

The commercial policy of the company Italon provides for flexible conditions only for sites of major sizes.

To find out prices or obtain any additional information regarding Italon porcelain stoneware or our services, we suggest you to contact an Italon authorized dealer. You can find the nearest official dealer in the "Where to buy" section on the official factory website: https://dealer.italonceramica.ru/

Per ricevere i cataloghi e i campioni necessari del gres porcellanato Italon bisogna rivolgersi sia ai dealer ufficiali di Italon, sia agli adetti dell’ufficio commerciale, sia fare una richiesta nella sezione "Feedback" che si trova all’interno del sito ufficiale italonceramica.ru

The preparation of the layout of the materials, as well as the rendering of the interiors is done by our partners and it is an integral part of the tile sales service. To check where the nearest authorized dealer is located, visit the section on the "Where to buy" website on the official Italon website https://dealer.italonceramica.ru/

Laying, cleaning and maintenance

For all ceramic surfaces immediately after laying the tiles, primary cleaning must be carried out from the traces of putty, glue, etc. To do this you should remove residues from the tile surface within 40-50 minutes from laying with pure water and sponge. Afterwards cleaning with acid-based detergents to eliminate micro-impurities is to be carried out. Periodic cleaning of the porcelain stoneware requires the elimination of mechanical impurities through the brush and pure water. It is recommended to use low acid solutions for the removal of traces of dirt, rust, limestone, etc., as well as weakly alkaline solutions that eliminate organic impurities like: grease, oil, etc. It is not recommended to use detergents containing latex, wax and other components that form the surface films and that can facilitate the retention of impurities. Further information on the maintenance of porcelain stoneware can be viewed on the factory website www.italonceramica.ru

It is necessary to use high-quality waterproofing putty in the installation and to use epoxy grout in the joints. The tiles are laid in the same way as the surfaces not subject to water.

The whole range of Italon porcelain stoneware is suitable for facades from the standpoint of resistance to cold and of incombustibility. However, for the facades, rectified porcelain stoneware is recommended as it allows to install the installation system in advance as well as to use the various colors and surfaces on the same facade. For the installation of the facade system on underfloor fixings it is recommended to apply the 20 mm gr2 porcelain stoneware, which can be worked without the significant loss of resistant characteristics of the tiles.

We recommend leaving space between tiles. The grout joints may vary in width depending on the size of the tiles as well as the intended use of the floor. We always recommend leaving some space: 1,5-2 mm between rectified tiles, and at least 3 mm between non-rectified tiles. The use of grout of an appropriate color, to go with your tiles, will actually highlight the beauty of your surfaces.

Si può posare le piastrelle ceramiche sul pavimento, però nel momento di scelta delle stesse bisogna tenere in considerazione una serie di fattori estremamente importanti. Tutte le piastrelle ceramiche sono smaltate, e la resistenza all’abrasività dello smalto presenta dei limiti stringenti. Non è possibile usarle in spazi pubblici e progetti commerciali in quanto il loro tono e colore deperisce rapidamente. Inoltre bisogna tenere in conto il criterio di sicurezza - coefficiente di antiscivolamento, soprattutto in caso di uso delle piastrelle ceramiche in bagni e locali con frequente presenza d’acqua. Le piastrelle ceramiche con il livello insufficiente di antiscivolamento possono essere pericolose. La bassa resistenza termica al freddo determina l’impossibilità di utilizzare le piastrelle ceramiche tradizionali all’esterno dove la temperatura varia considerevolmente.

Si, si può posare il gres porcellanato sulle pareti. Per farlo bisogna usare le colle speciali per il gres porcellanato. Nel momento di scegliere la colla bisogna tenere in considerazione le condizioni di esercizio, il formato e lo spessore delle piastrelle.

Is it possible to lay the porcelain tile on the floor with underfloor heating?

Porcelain stoneware works perfectly in the floor with water or electricity heating system. Thanks to the extremely low coefficient of linear thermal expansion, porcelain stoneware does not deform during the heating and cooling cycles. Furthermore, porcelain stoneware does not change its appearance due to thermal exposure.

During the installation it is necessary to respect 3 rules:

  1. Use a special glue for heated floors with floor heating systems.
  2. Use the ideal glue for the size used.
  3. Respect the expansion joint recommended by the manufacturer. Lay the Italon porcelain stoneware with the 2mm joint on the heated floor.

You should sort correctly a waste during the tile laying: pieces of tiles, cardboard, plastic, wood, etc.

Whenever possible, reuse the materials left after the laying (for example wooden pallets).

In any case, start to sort waste that cannot be reused, in compliance with the laws and regulations in force.

In respect of the environment, for proper and eco-sustainable waste disposal Italon recommends to bring a waste left after the tile laying to the nearest Recycling Depot area. In any case, it is essential that during all demolition and disposal phases you should respect the laws and regulations in force.

Tile debris are inert (non-reactive, chemically and physically stable, resistant to prolonged exposure to extreme thermal, hygrometric and chemical conditions), therefore they can be placed in the environment without particular risks, and also can find use in the preparation of road foundations, etc ..

You should avoid any excessive effort during a manual handling. Therefore, you shoud always read a maximum weight of the box, referring to the national requirements regarding handling leads

Product technical characteristics

Each surface possessing its own particular aesthetic and practical qualities. For example, gloss finish emphasizes a color and a pattern the tile, but tiles with this finish have certain restrictions for the laying due to its low slip resistance. Grip or structured finishes emphasize the rustic effect and the beauty of natural stone, and at the same time have high anti-slip properties, that make them ideal for exterior use, entrance zone and stairs, swimming pools, spa and shower.

The main difference between porcelain and ceramic tiles is in their technical characteristics. Porcelain tiles are characterized by extremely low water absorption (<0.5%), high density, hardness and stain resistance. The density of porcelain stoneware is what makes it highly resistant to any kinds of liquid penetration, they are easy to clean and sunlight resistant, and that is the reason why they are so versatile: you can use porcelain stoneware both for floors and walls in interiors and also for exteriors such as facades, walkways, parking, barbecue area, swimming pool. While traditional ceramic tiles have a higher water absorption rate and a limited possibility in their application: they are recommended only for interiors, especially, for walls.

Warpage is curvature in the face of a tile which can be concave or convex in shape. As well as porcelain stoneware tile is made from natural materials (clay, feldspar, sand, etc.), during the firing and cooling process of production, a tile can get a light curvature. For example, the curvature is more noticeable on wood effect porcelain stoneware tiles presented in long and narrow formats like 20x120 and 22.5x90.

In any case, a light warpage is acceptable and it does not interfere with the perfect laying, but it is important to use any tile alignment system. A whole range of the Italon products porcelain stoneware and ceramic tiles comply with ISO 10545-2 standards

Abrasion of tiles could be caused by foot traffic, trolleys or vehicles transportation, movement of different objects (heavy furniture, etc.). Italon porcelain stoneware is in line with all necessary indicators in order to be resistant to mechanical damage and abrasion, and that is why it guarantees a high standard of durability.

The slip resistance and the level of safety of porcelain stoneware are determined by the classifications R and A + B + C. The least slippery are structured and grip finishes, and they have a value R> 11. Porcelain stoneware with these types of finishes are recommended for exteriors such as balconies, walkways, parking, barbecue area, swimming pool and landscape design. Matte or natural finishes, as a rule, have a value R9, and can be used for interiors, except the places with an elevated water content. Glossy finishes can be used only for interiors, except the places with an elevated water content, and are not recommended for use in gaming areas as a floor covering.

Lux surface, which is also called full-honed or mirror-honed surface, represents the finest finish with a bright “mirror” surface. It refers to a low slip-resistance finish and therefore it is more slippery than natural or grip ones. It is suitable for residential or small commercial places (except entrance areas), where there is no need of special anti-slip characteristics and there is no elevated water content and water on the floor. It is worth to remember that the lux surface becomes very slippery when wet, so that it is undesirable to use lux porcelain stoneware for the flooring in the kitchen/bathroom.

It is recommended to use a porcelain stoneware with a structured or grip finish for the flooring of professional kitchens (restaurants, cafes, bars, etc.), that guarantees a non-slippery surface and ensures safety. For private kitchens, you can use porcelain stoneware with any kind of surface: natural, glossy or grip. There are no any restrictions for choosing a tile surface for walls or splashbacks.

Nel bagno si raccomanda di usare il gres porcellanato sia per la pavimentazione che per il rivestimento delle pareti, a causa dell’assorbimento di acqua vicino allo zero e della resistenza all’esposizione chimica. Però per la posa sul pavimento è preferibile usare il gres porcellanato con la superficie opaca/naturale oppure strutturata per garantire le proprietà antisdrucciolevoli e la sicurezza in uso. Per il rivestimento delle pareti si può usare il gres porcellanato con qualunque tipo di superficie.

Rectification is a process that affects the edges of a tile. A mechanical process straightens the tile edges and ensures they are perfectly squared. So, all the tiles are exactly the same size and can therefore be laid with a minimum grout joint of 2 mm. Non-rectified tiles, on the other hand, are tiles with natural, uneven edges that require a wider grout joint of 3 mm.

The thickness of Italon tiles depends on the format and type of surface. The tile thickness for 30x30 format is 8 mm, for 60x60 and 60x120, etc. it is 9 mm. Honed, honed satin and structured surface do not affect the tile thickness. But it is important to know that tiles with polished surface have thickness of 1 mm less.

Durante la realizzazione dei progetti di ambienti esterni è necessario prendere in considerzione la resistenza al freddo del materiale, nonchè la sua resistenza allo scivolamento superficiale. Pertanto per i balconi e gli esterni raccomandiamo di usare esclusivamente il gres porcellanato e con il coefficiente di antiscivolamento non meno di R11. Per i progetti analoghi l’azienda Italon ha creato una gamma particolare del gres porcellanato resistente al freddo usata fuori che si chiama Italon Х2. Ulteriori informazioni di tutte le collezioni della gamma si può visionare sul sito http://www.italonx2.ru/.

The technology of creating Lux surface is the most difficult in the production of porcelain stoneware, and it represents the use of expensive glassy masses during the decorating process, followed by polishing the product. The result gives to the tile a colour depth and a noble pattern, but in the same time a very delicate to abrasion surface. That is why there are some certain restrictions for the use of these tiles: they should not be used for entrance zones, wet areas and swimming pools. Moreover, it is non-recommended to use lux surface for the places with high foot traffic: supermarkets, shopping malls, railway stations, etc.

Is it true that the granite chips are added to porcelain stoneware?

Full-body coloured porcelain stoneware is the most advanced technology of production of porcelain stoneware, thanks to which the tile acquires a uniform colour throughout its thickness, and has an additional decoration on the surface, which highlights the aesthetic features of the product. The porcelain produced according to this technology has virtually no restrictions of use due to the high technical and aesthetic characteristics: it can be used in private areas and commercial areas of any kind.

Glazed Porcelain is the type of porcelain stoneware with high recycled content of on which is applied a thin layer of glaze that allows producing a wide variety of colours and decorative effects. The tile also retains all the characteristics of porcelain stoneware. It is recommended to use this product in residential, commercial areas subjected to low traffic of people (cafes, restaurants, shops), as well as wall tiling for interior and exterior use.

Come su tutte le superfici lucide, sul gres porcellanato con la superficie Lux possono essere visibili graffi o macchie, che non sono cosi visibili sulle superfici naturali. Seppure gres porcellanato è il materiale più resistente rispetto a qualunque materiale naturale sul gres porcellanato con la superficie levigata a specchio Lux possono formarsi piccoli graffi dovuti al carico pedonale, che in ogni caso non ha un impatto negativo sulla qualità dei prodotti ceramici di Italon.

Lapping (lapped) is the mechanical process on porcelain stoneware, which gives to the tiles a slightly glossy effect without losing the typical opacity of the tile. The peculiarity of this process is that it allows to maintain the natural look of the tile surface, thus enhancing the aesthetics of the surface effects such as the effect of wood or the stone effect.

There are 2 main indexes of wear resistance of porcelain stoneware: resistance to abrasion (PEI) and resistance to deep abrasive wear. Therefore, first you need to clarify what kind of porcelain stoneware it is: In the case of glazed tiles you use the wear resistance class characteristic of the glaze (PEI) which has a value from 1 to 5. The least resistant class has PEI 1, the most resistant class has PEI 5. For the measurement of the abrasion resistance of the full-body or colored in mass gres you use the characteristic "Wear resistance of deep abrasive (ISO 10545-6)". It is measured in mm3 of abraded material, and should be less than 175 mm3. The lower the value, the more resistant the abrasive material is.

Tiles are produced according to the nominal dimensions. The caliber is the actual size of the tiles found in the boxes. When you are buying porcelain stoneware you need to consider caliber off all tiles present in a laying scheme: the calibers must be the same. If you want to combine more colors or you want to place decorative elements together with tiles in the same room, tell it our partners in the stores to choose the tiles and the decorations of the same caliber.

Rispetto alle piastrelle fatte da argilla rossa le piastrelle fatte da argilla bianca sono più resistenti, e inoltre questa tecnologia permette di ottenere le dimensioni più precise, e, pertanto in generale è di qualità più alta. È importante notare che tutta la gamma di piastrelle per pareti Italon viene prodotta esclusivamente utilizzando piastrelle da rivestimento in argilla bianca.

In all areas with a high mechanical load (warehouses, technical rooms, maintenance areas) it is recommended to use full-body or technical porcelain stoneware. They do not change the appearance over time due to heavy traffic and extreme loads.

For the production of some porcelain stoneware articles, waste with no thermal process occurred from the production process is used. This allows to reduce, without changing or worsening the technical parameters of the finished products, the use of the new basic components reducing the costs for raw materials and for transporting them to the factory. The use of recycled material during the course is certified by LEED certification, which certifies the low environmental impact of Italon tiles. The company Italon respects the environment and believes that architecture and ecology are inextricably linked; for this reason many items of Italon porcelain stoneware are certified according to the LEED standard.

Porcelain stoneware consists exclusively of natural components: kaolin clays, kaolins, sand, feldspars and pigments. it is not possible to predict how these natural materials will behave in the process of pressing at high pressure and subsequent firing at a temperature of 1250 degrees. It is for that reason that, after finishing the technological cycle, porcelain stoneware is chosen not only according to the caliber, but also according to the shade. Before starting the installation of the porcelain stoneware, check that you have purchased the tiles in the same shade. To do this, look at  the information on the packaging. It is important that all boxes have the same reference - «AB4» or «А48», etc. This is is the specification of the shade. To obtain the perfect aesthetic result, Italon recommends buying porcelain stoneware of the same shade.

Product design

The current production possibilities of porcelain stoneware allow to reproduce any effect, but generally the market can be found the effect of wood, stone, cement, polymer coatings, marble and granite, metal, fabrics and other materials.

The repetitiveness of the design depends on which natural material has become a source of inspiration for the porcelain stoneware collection. During the design of new collections in porcelain stoneware, Italon's specialists determine the optimal quantity faces which depends on the need to create the graphic variety of each color of the collection. In particular, some collections of Italon tiles have about 100 faces.

Le superifci naturali e strutturate sono più resistenti a tutti i tipi di carichi (meccanici, chimici, ecc.). Il gres porcellanato con tali superfici è utilizzabile in pose per cantieri interni ed esterni e con qualsiasi grado di intensità del traffico. Le superfici lavorate del gres porcellanato: patinate, lappate, lux e levigate sono consigliate all’utilizzo esclusivamente negli interni, ed in generale la scelta di una piuttosto che di un’altra superficie viene effettuata in base alla soluzione progettuale, al livello di traffico pedonale ed ai criteri di sicurezza degli spazi progettati.

Porcelain stoneware is currently the most advanced type of ceramic. Its technical features make it possible to use the porcelain stoneware both inside and outside. It can be used for flooring, for cladding, in the finishing of the facades and basements of buildings, in the realization of small architectural objects and furnishings.

No, the Italon company creates marble-like faces in such a way that during the installation there is no need to recreate a design during installation. Our porcelain stoneware with the marble effect should not be laid in the design, because the graphics of a tile should not continue the graphics of another tile. Regardless of the format, the coated surface is harmonious. Before laying the tiles, however, it is advisable to check the graphic of the porcelain stoneware to make sure that two tiles with the same graphic are not close together.

Le piastrelle del paraschizzi della cucina sono un dettaglio molto importante in quanto oltre alle caratteristiche estetiche svolgono un ruolo importante nel mantenimento della pulizia e igiene nella zona di lavoro in una cucina. Per il paraschizzi della cucina sarebbe meglio di scegliere il gres porcellanato, siccome non assorbisce le impurità e gli odori e si pulisce bene con i detergenti acidi e alcalini.

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